Turn Customer Feedback Into Business Intelligence
SignalNXA helps businesses monitor reviews, customer messages, and feedback with AI-powered insights, real-time alerts, and prioritized action plans.
SignalNXA Executive Overview
Reviews, messages, surveys, and location signals
Reputation
92
+6%
Risk score
18
-9%
Critical alerts
3
-2
Customer sentiment trend and review health
1-star Google review
Critical
Response draft ready
Pending
Location risk spike
High
AI analysis
Sentiment, urgency, risk, topic, and action guidance.
Real-time alerts
Notify teams when high-impact customer events happen.
Multi-location
Compare locations, detect outliers, and assign ownership.
Official APIs
Authorized provider access without scraping review platforms.
Problem
Customer feedback is scattered across public reviews, messages, surveys, web forms, and local teams. The most important signals are often buried until a customer issue becomes visible, urgent, or expensive.
Bad reviews sit unanswered while customers wait.
Managers lack a shared view of customer risk by location.
Executives receive feedback summaries too late to act.
Teams respond inconsistently across channels and brands.
Critical review
Rating <= 2 with legal language
Owner notified
Immediate alert sent to the right leader
Action created
Priority task added with response guidance
Report updated
Executive trend reflects new customer risk
SignalAI Analyze
Turns unstructured customer feedback into structured intelligence.
SignalAI Advisor
Recommends responses, actions, escalation paths, and coaching opportunities.
SignalAI Watch
Tracks risk, urgency, legal mentions, complaint patterns, and location-level changes.
SignalAI Action Center
Converts insight into assigned, prioritized work your team can complete.
SignalAI Forecast
Coming soon: predictive intelligence for sentiment, risk, and operational trends.
SignalAI Executive
Coming soon: leadership-ready briefings, decisions, and board-level customer intelligence.
Solution
SignalNXA turns customer feedback into a closed-loop operating system: analyze feedback, detect risk, alert the right people, recommend action, and report progress to leadership.
Monitor
Reviews, messages, surveys, and manual feedback streams.
Analyze
Sentiment, topic, urgency, intent, and customer risk.
Act
Action Center priorities, response guidance, and automations.
Report
Executive summaries, trends, and location performance.
SignalAI platform overview
SignalAI is the intelligence layer that classifies customer feedback, recommends next steps, watches risk signals, and powers prioritized work.
AI Feedback Analysis
Understand sentiment, urgency, topic, risk, and customer intent across every feedback stream.
Review Monitoring
Monitor public reviews and route new customer issues to the right team faster.
SignalAI Advisor
Generate practical response guidance, coaching notes, and recommended next steps.
Action Center
Prioritize high-impact work with owners, due dates, status, severity, and business context.
Notification Engine
Send in-app, email, Slack, Teams, webhook, and SMS-ready alerts when important events happen.
Automation Rules
Trigger notifications and action plans from ratings, urgency, AI risk, keywords, and location trends.
Action Center
Move from insight to execution with assigned action items, severity, owners, due dates, response readiness, and location context in one place.
Feedback streams
Reviews, messages, surveys, forms, and manual imports
Action workflows
Alerts, drafts, tasks, owners, due dates, and follow-up
Executive view
Trends, location performance, risk, and recommended priorities
Google Business Profile integration
SignalNXA connects with authorized Google Business Profile accounts through official APIs. It helps teams sync locations, monitor reviews, track history, and create action from customer feedback.
SignalNXA uses official APIs and authorized customer connections. SignalNXA does not scrape review platforms.
Available
Google Business Profile
Official API connection for accounts, locations, reviews, replies, sync history, and alerts.
Coming soon
Microsoft 365
Bring authorized customer email and workflow context into SignalNXA.
Coming soon
Gmail
Analyze authorized support and customer communication streams.
Coming soon
Facebook Reviews
Monitor review activity through authorized provider access.
Coming soon
Trustpilot
Centralize reputation signals from approved Trustpilot API workflows.
Coming soon
Slack
Route urgent SignalNXA alerts into team channels.
Coming soon
Microsoft Teams
Notify managers and operators where they already work.
Coming soon
CRM integrations
Connect customer records, status, and account context.
Coming soon
Webhooks
Send SignalNXA events to internal tools and automation platforms.
Coming soon
Public API
Build custom customer intelligence workflows on top of SignalNXA.
Executive reports
Weekly and on-demand customer intelligence summaries for leadership.
Multi-location support
Compare locations, spot outliers, and assign accountability at the local level.
Notifications and automations
Trigger in-app, email, Slack, Teams, webhook, and SMS-ready alerts from important events.
Industries served
SignalNXA fits customer-focused teams where reviews, communication, trust, and local reputation affect revenue.
Roofing
Monitor feedback, identify risks, and route action to the right team faster.
HVAC
Monitor feedback, identify risks, and route action to the right team faster.
Plumbing
Monitor feedback, identify risks, and route action to the right team faster.
Dental
Monitor feedback, identify risks, and route action to the right team faster.
Legal services
Monitor feedback, identify risks, and route action to the right team faster.
Hospitality
Monitor feedback, identify risks, and route action to the right team faster.
Pricing preview
Start with the operating footprint you have today and scale into enterprise workflows as your customer intelligence program matures.
Starter
$49/month
For small teams beginning to monitor reviews and customer feedback.
1 location
Review monitoring
AI feedback analysis
In-app notifications
Basic reports
Growth
$99/month
For growing operators that need alerts, responses, and location visibility.
Up to 3 locations
SignalAI Advisor
Action Center
Email alerts
Google Business Profile sync
Professional
$199/month
For multi-location teams that need automation and leadership reporting.
Up to 10 locations
Automation rules
Executive reports
Slack and Teams-ready alerts
Risk scoring
Enterprise
Custom
For organizations that need custom security, integration, and reporting workflows.
Unlimited locations
Enterprise admin
Custom integrations
White-glove onboarding
Future SSO/SAML readiness
Pricing may change before public launch.
FAQ
Straight answers about SignalNXA, SignalAI, authorized integrations, and live demo evaluation.
What does SignalNXA do?
SignalNXA monitors customer feedback, analyzes it with AI, alerts teams to important events, and turns insights into prioritized action plans.
Does SignalNXA replace review platforms?
No. SignalNXA connects to authorized customer accounts and official provider APIs where available, then centralizes intelligence and action workflows.
Does SignalNXA scrape review platforms?
No. SignalNXA uses official APIs and authorized customer connections. It does not scrape review platforms.
Who is SignalNXA built for?
SignalNXA is built for service businesses, multi-location operators, healthcare practices, legal services, retail, hospitality, agencies, and customer-focused teams.
Can I try the app?
Yes. Use Try Live Demo to preview a demo workspace with sample data and public demo credentials.
See SignalNXA in action.
Explore the live demo and see how SignalNXA turns customer feedback into prioritized business intelligence.